We recently used OD Moving to move our storage stuff from Delaware to Austin TX. It was awful and horrible and I recommend to the world not to ever use OD for anything.
Stef had scheduled the move for Sat 24th of June, as that was the only day I could be available in Philly area to oversee the move. The sales person (Dee from OD) assured this date was locked. On Thursday (June 22) I call them to confirm the pickup time and they tell me that it has been scheduled for Sunday 25th at 9am. My flight left at 7am from Philly on Sunday. So I call the big chief at OD and John (with a foreign accent) and he said that there was no way to change this to Sat 24th, totally violating the agreement. John promised me that we should also have our stuff by mid next week. When it was apparent that there was no way to change and it was imminent that I had to make alternate arrangements. John assured me that he will have his pickup guys in DE around 5:30AM. After triple confirming that they would actually showup at 5:30am, I got online and changed my flights from 7am to 11am.
I get up at 4am and get to DE around 5:00am. I am waiting from 5 to 6 and no sign of the movers. I call every number possible, leave messages..7am goes by no sign of movers. At 7:30am I get a call from movers that they are 30mts away and will be there by 8. The guy I spoke to was middle eastern. I was beyond mad and had to tell them that I had to leave DE by 9am to make my flight. 8am rolls by no sign of the movers. I call them and basically figure out that they were LOST. It was not before 9:10am that they showed up. At this point I am frantic and sign the papers so I can just leave. So here I was, planned for all this over 2 months, to oversee them pack and load, only to be there for 5mts to show them the storage area and sign blank paperwork for the movers to pack and fill in.
Tuesday we get a call from David (almost French accent) from OD, stating that we will have our stuff by the weekend and to except a call from movers. We change our plans for the weekend and wait the entire 3 days calling OD multiple times and left numerous message to John, his boss, Dee and David an no calls back. This was getting beyond RIDICULOUS!
Finally on July5 I get a call from Edy (latino accent) that he is onhis way from NYC to TX with our stuff and he promised that he will be here on Wednesday. That saturday we leave on vacation, so it better be before Friday that he delivers. Given the situation we were in I couldnt believe anything anymore.
Since I had Edy’s number, I started calling him daily to check on the status, numerous times. Finally he showed up at 6:15pm on Thursday (july 6). The stuff was packed poorly and in shambles. Although most of the stuff made it the whole thing brought tears to Stef as she saw her items being shoved all over.
We are looking into legal actions as well as insurance to cover for the damages. Stef and I have moved plenty of times - used numerous movers and have never had to go what we went through with OD. Next, I am off to various moving websites to post the comments and link to this post about OD.
Safe travel and moves….